Do you accept returns?

  • Yes we do! There are exceptions to what we'll accept, so please see our return policy for more details. 

Is shipping free?

  • We provide free priority shipping within the contiguous United States with a $30 and up purchase! See our shipping policy for further details. 

When will my order ship and how can I track my items?

  • We can't wait to get your items to you! We will always do our absolute best to get your items shipped as soon as possible, and the majority of items will ship within two business days. Once your item is shipped you will receive a notification email as soon as we ship your item containing a tracking number. 

    Do you accept custom or personalized orders?

    • We're happy to work with you to make a one of a kind item. If there is something special you're looking for that you don't see in the store please contact us. We'd love to here from you!

    Who do I contact if I have a problem with my order?

    • We want you to have a beautiful shopping experience with us and we're on hand to answer your questions and offer support. If you have any concerns or questions please reach out to us at support@neffyluca.com

    Where else are your products available?

    • You can also check out our Etsy shop here

      Do you offer wholesale?

      • Yes! We are so excited to now be able to offer wholesale pricing! Please contact us for more information.